Dear user,
Thank you for using our games and services. Shanghai Hahuan Network Technology Co., LTD (hereinafter referred to as "we") are committed to protecting your personal information and privacy while providing the highest quality games, services, websites and information (hereinafter referred to as "game services"). In order to facilitate you (hereinafter referred to as "you" or "user") to use our game services, we need to process some of your data. Before you start using the game services, please read the following details and instructions. (hereinafter referred to as "this policy"). By using the game services, you agree to this policy and the processing of your data, including your personal information, in the manner specified in this policy.
1. Scope
1.1 This policy applies to all personal information you provide to us and all information we collect through our websites, game services, any social media and emails; including but not limited to personal information you provide to us when reporting any problems related to the game services and data automatically collected about your activities as a user of the game services. In accordance with the principle of minimization of collection, we will only collect personal information to the extent necessary to provide you with game services and meet your requirements.
1.2 This policy does not apply to website links to other related websites other than our website, nor to any other third party not commissioned or employed by us. If you want to learn more about the privacy protection of third parties (such as platform providers such as Apple or Google), please visit their websites for more information.
2. Collection, processing and use of personal information
2.1 When you visit or use our game services, we may ask you to provide necessary personal information or the system may automatically collect some of your information. We may collect and use this personal information electronically or non-electronically worldwide for specific purposes related to our business operations. The ways in which you visit or use our game services include but are not limited to visiting our website, playing games, joining our social media activities, filling out our questionnaires, registering an account, paying for purchases, seeking customer service help or other interactive behaviors.
2.2 If you use a third-party platform to log in to our game services (such as logging in with your Google or Apple account), the third-party platform may provide us with some of your personal information, such as your name or email address.
2.3 Your personal information may be collected and used for the following purposes: identification and authentication, account access and account management, organization and synchronization of information between your different accounts, providing you with game records for inquiry, contact, providing products, providing maintenance, push notifications, providing marketing information, notifying changes in game services, payment verification and confirmation, refunds, guarantees and other services you request, providing information related to the products and services you choose, providing advertising and promotional materials by our company, improving services, conducting surveys, fulfilling any contractual obligations, etc., research analysis and reporting, any legal or accounting purposes, and any other purpose related to our business operations. Unless you agree otherwise, we will not collect or use your personal information for purposes other than those stated in this policy.
2.4 If necessary for business operations, we may provide some of your information to our business partners (including but not limited to distributors or publishers of game services, iOS or Android platform companies), and we may also obtain your personal information from our business partners if necessary to achieve specific purposes.
2.5 Personal information refers to information that can directly or indirectly identify an individual. We may collect and store your data or personal information, such as your name, email address, contact information, account name, the time you use our Game Services, birthday, gender, your location, IP address, Cookies (a small piece of recorded information that websites usually store on users' computers. Cookies do not contain people's names or other directly identifiable information), technical details of any device you use to access the Game Services, details of your use of social networks and Game Services (for example, if you have linked the Game Services to your social network account, such as Facebook, Twitter, etc., then we may obtain some of your information through your social network account), data on your use of Game Services, such as game data and your interactions with other players within the Game Services, and your account and transaction information when using interactive Game Services.
2.6 We may process some aggregated and general non-personal data about user behavior (for example, sales by region) with third-party partners who work with us to provide you with Game Services in order to support, improve or modify Game Services. We may also share non-personal data with data analysis services to help us operate and improve Game Services.
2.7 If you contact our technical or customer service, we may process other data necessary to help you resolve any questions or support issues, such as data collected from crash logs collected from your device or technical parameters of the device you use to play games. If you request technical or customer support related to game services from our cooperative third parties, you agree that we will provide your game data and minimum personal information to the third party so that they can provide the services you need.
3. Protection of Personal Information and Data
3.1 The collected data will be stored on our secure servers. We will take reasonable commercial efforts, including administrative and technical measures, to protect your personal information from unauthorized access, use, change, disclosure or destruction. All of our servers are equipped with firewalls, anti-virus systems and other relevant information security equipment, and take necessary security precautions to protect the website and your personal information. We limit access to personal information, and only authorized personnel who are bound by strict contractual confidentiality obligations can access your personal information. If the authorized personnel fail to fulfill these obligations, they may be subject to discipline or dismissal.
3.2 Although we make every effort to store information collected through the Service in a secure operating environment that is not open to the public, we cannot guarantee that the information is absolutely secure during transmission or when stored in our systems. In addition, while we strive to ensure the integrity and security of the network and system, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. We do not guarantee or represent that your information will be protected from loss, misuse or alteration by third parties. No Internet transmission method or electronic storage method is 100% secure, therefore, we cannot guarantee its absolute security.
3.3 We will only retain your personal information for the period necessary to achieve the purposes described in this policy. In some special cases, the law may require a longer retention period, such as tax reasons, accounting purposes or other legal requirements and obligations. When we no longer need your personal information to provide game services, we will delete or anonymize your personal information.
4. Policy for persons with limited civil capacity
4.1 We provide game services to users aged 12 and above, and users under the age of 12 are not allowed to use or access our game services in any way. We will not intentionally collect or request personal information from persons with limited civil capacity or persons without civil capacity. If you are a person with limited civil capacity or a person without civil capacity, please leave this website and delete all game services or records you have downloaded. We will not take any measures to verify the age you provide to us, subject to the minimum scope of personal information collection rules.
4.2 If you are a guardian and believe that we may have collected personal information of a person with no or limited capacity for whom you have guardianship responsibility, and want us to delete such personal information, please contact us by email.
5. Rights related to personal information
5.1 Subject to the Personal Information Protection Act, you can exercise the following rights by notifying us in writing, but we may charge necessary fees for your request:
A. Request to query and review personal information;
B. Request to copy personal information;
C. Request to supplement or correct personal information;
D. Request to stop collecting, processing or using personal information;
E. Request to delete personal information.
5.2 If your request conflicts with our legal or contractual obligations, we may reject your request.
6. Account Deletion Terms
You can apply to delete your game account through the SDK function, and the account will be frozen immediately after application. You can contact us to cancel the deletion within the 7-day waiting period. After the waiting period, the account will be permanently processed: personal game account data will be deleted; virtual assets will be destroyed. If you choose to delete your account, you accept the permanent consequences.
7. Policy on Sharing Personal Information with Third Parties
7.1 We will not provide, exchange, rent or sell your personal information to other individuals, organizations, private companies or public institutions unless required by law or contractual obligations or otherwise provided in Article 2 of this Policy.
7.2 The "legal or contractual obligations" referred to in the preceding paragraph include but are not limited to the following situations:
With your consent; to prevent damage to your life, body, freedom or property; for national security or to promote public interests; in accordance with legal provisions; to avoid serious damage to others; when you are involved in a crime or infringement
8. Policy Changes and Updates
We may update this policy periodically to reflect changes in our services and adopt user feedback. We reserve the right to modify the terms, conditions and statements in this policy at any time, with or without prior notice. We strongly recommend that you review this policy regularly to understand how we protect your information and rights. Your continued use of our games, websites and related services constitutes your agreement to the most current version of this Policy and any future updates.